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FAQ

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Q.

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Why choose Tradebone?

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A.

[/vc_column_text][/vc_column][vc_column width=”5/6″ offset=”vc_col-lg-10 vc_col-md-10 vc_col-xs-10″][vc_column_text]Tradebone is a leading e-commerce retail store. It is a comprehensive, one-stop-shop for entertainment, technology and lifestyle products. We, at Tradebone, guarantee the quality of our products. We offer an innovative and compelling shopping experience, committing to facilitate the consumers. We believe in a customer first approach and aim to deliver everything and anything you need within easy access. Everything you wish for is now just a click away.
Our passion and experience reflect our exceptional services. Apart from welcoming you to a better lifestyle, we take pride in our excellent customer service and support to make sure you enjoy our products and feel confident and satisfied for relying on us.[/vc_column_text][/vc_column][vc_column][vc_empty_space][vc_separator color=”custom” align=”align_right” el_width=”90″ accent_color=”#80ad65″][vc_separator color=”custom” align=”align_right” el_width=”90″ accent_color=”#80ad65″][/vc_column][/vc_row][vc_row equal_height=”yes” content_placement=”middle”][vc_column width=”1/6″ offset=”vc_col-lg-2 vc_col-md-2 vc_col-xs-2″][vc_column_text el_class=”clr-green”]

Q.

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How does it work?

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A.

[/vc_column_text][/vc_column][vc_column width=”5/6″ offset=”vc_col-lg-10 vc_col-md-10 vc_col-xs-10″][vc_column_text]Simple! Select the product, place an order and you are done. We deliver excellence right at your doorstep.[/vc_column_text][/vc_column][vc_column][vc_empty_space][vc_separator color=”custom” align=”align_right” el_width=”90″ accent_color=”#80ad65″][/vc_column][/vc_row][vc_row equal_height=”yes” content_placement=”middle”][vc_column width=”1/6″ offset=”vc_col-lg-2 vc_col-md-2 vc_col-xs-2″][vc_column_text el_class=”clr-green”]

Q.

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How do I place an order?

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A.

[/vc_column_text][/vc_column][vc_column width=”5/6″ offset=”vc_col-lg-10 vc_col-md-10 vc_col-xs-10″][vc_column_text]Order placement is easy.

• Select the item by browsing through our product range. You can search for specific categories as well as products
• Click on the image to view the product including detailed product specification, color and size options etc. You can also read product reviews here.
• Add an item to your shopping cart by clicking ‘Add to Cart’ button.
• You can ‘Return to Shop’ for more or simply ‘Proceed to Checkout’ from here.
• You can delete an item from your cart by clicking the ‘X’ button next to the item.
• Adding item to your cart does not make it secure for you. Other customers can still purchase it. We, therefore, suggest you complete your order as soon as possible.
• Complete your order by selecting ‘Proceed to Checkout’. Fill in your payment and delivery details. Follow the steps to complete your order.
• Should you need any further assistance, feel free to contact our Customer Support team.

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Q.

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Is it safe to use my card on your website?

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A.

[/vc_column_text][/vc_column][vc_column width=”5/6″ offset=”vc_col-lg-10 vc_col-md-10 vc_col-xs-10″][vc_column_text]We, at Tradebone, fully understand how crucial is your online security and the sensitive information you entrust us with. That is why we use high-level Secure Socket Layer (SSL) encryption technology; the most advanced security software for online transactions. Rest assured that we take the security of your personal and payment details very seriously.[/vc_column_text][/vc_column][vc_column][vc_empty_space][vc_separator color=”custom” align=”align_right” el_width=”90″ accent_color=”#80ad65″][vc_separator color=”custom” align=”align_right” el_width=”90″ accent_color=”#80ad65″][/vc_column][/vc_row][vc_row equal_height=”yes” content_placement=”middle”][vc_column width=”1/6″ offset=”vc_col-lg-2 vc_col-md-2 vc_col-xs-2″][vc_column_text el_class=”clr-green”]

Q.

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How can I search for items online?

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A.

[/vc_column_text][/vc_column][vc_column width=”5/6″ offset=”vc_col-lg-10 vc_col-md-10 vc_col-xs-10″][vc_column_text]Simply use the ‘search’ bar on our home page to enter a product code or even a description of the item you are looking for. You can also browse through specific product categories and subcategories.[/vc_column_text][/vc_column][vc_column][vc_empty_space][vc_separator color=”custom” align=”align_right” el_width=”90″ accent_color=”#80ad65″][/vc_column][/vc_row][vc_row equal_height=”yes” content_placement=”middle”][vc_column width=”1/6″ offset=”vc_col-lg-2 vc_col-md-2 vc_col-xs-2″][vc_column_text el_class=”clr-green”]

Q.

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Can I get a catalog?

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A.

[/vc_column_text][/vc_column][vc_column width=”5/6″ offset=”vc_col-lg-10 vc_col-md-10 vc_col-xs-10″][vc_column_text]No. We do not have a catalog at this stage. You can browse through the relevant categories and subcategories to check out our product range. We regularly update our website to add inventory to the new category.[/vc_column_text][/vc_column][vc_column][vc_empty_space][vc_separator color=”custom” align=”align_right” el_width=”90″ accent_color=”#80ad65″][vc_separator color=”custom” align=”align_right” el_width=”90″ accent_color=”#80ad65″][/vc_column][/vc_row][vc_row equal_height=”yes” content_placement=”middle”][vc_column width=”1/6″ offset=”vc_col-lg-2 vc_col-md-2 vc_col-xs-2″][vc_column_text el_class=”clr-green”]

Q.

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Can I make changes to an order after it has been confirmed?

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A.

[/vc_column_text][/vc_column][vc_column width=”5/6″ offset=”vc_col-lg-10 vc_col-md-10 vc_col-xs-10″][vc_column_text]No. You cannot make any changes or additions to a completed order. You will have to place a separate order for any new purchase. However, feel free to contact our customer support staff for any other queries regarding your order. They will get back to you soon.[/vc_column_text][/vc_column][vc_column][vc_empty_space][vc_separator color=”custom” align=”align_right” el_width=”90″ accent_color=”#80ad65″][/vc_column][/vc_row][vc_row equal_height=”yes” content_placement=”middle”][vc_column width=”1/6″ offset=”vc_col-lg-2 vc_col-md-2 vc_col-xs-2″][vc_column_text el_class=”clr-green”]

Q.

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Can I cancel my order?

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A.

[/vc_column_text][/vc_column][vc_column width=”5/6″ offset=”vc_col-lg-10 vc_col-md-10 vc_col-xs-10″][vc_column_text]Under the Distance Selling Regulation, you have the legal right to cancel an order within 24 hours from the date of receipt of the merchandise. Send us a cancellation notice in writing and return the product to us.[/vc_column_text][/vc_column][vc_column][vc_empty_space][vc_separator color=”custom” align=”align_right” el_width=”90″ accent_color=”#80ad65″][/vc_column][/vc_row][vc_row equal_height=”yes” content_placement=”middle”][vc_column width=”1/6″ offset=”vc_col-lg-2 vc_col-md-2 vc_col-xs-2″][vc_column_text el_class=”clr-green”]

Q.

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What is the exchange rate for overseas customers?

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A.

[/vc_column_text][/vc_column][vc_column width=”5/6″ offset=”vc_col-lg-10 vc_col-md-10 vc_col-xs-10″][vc_column_text]We charge in USD, GBP and Euro. Your card provider will apply the exchange rate at the time of the transaction.[/vc_column_text][/vc_column][vc_column][vc_empty_space][vc_separator color=”custom” align=”align_right” el_width=”90″ accent_color=”#80ad65″][/vc_column][/vc_row][vc_row equal_height=”yes” content_placement=”middle”][vc_column width=”1/6″ offset=”vc_col-lg-2 vc_col-md-2 vc_col-xs-2″][vc_column_text el_class=”clr-green”]

Q.

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Is the product genuine?

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A.

[/vc_column_text][/vc_column][vc_column width=”5/6″ offset=”vc_col-lg-10 vc_col-md-10 vc_col-xs-10″][vc_column_text]Yes. We take pride in the quality of our products and services. We guarantee the exceptional quality, durability and advanced technology of every article we offer. Your safety and satisfaction always come first that is why we welcome your feedback.[/vc_column_text][/vc_column][vc_column][vc_empty_space][vc_separator color=”custom” align=”align_right” el_width=”90″ accent_color=”#80ad65″][/vc_column][/vc_row][vc_row equal_height=”yes” content_placement=”middle”][vc_column width=”1/6″ offset=”vc_col-lg-2 vc_col-md-2 vc_col-xs-2″][vc_column_text el_class=”clr-green”]

Q.

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Can I get a refund or replacement for my order?

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A.

[/vc_column_text][/vc_column][vc_column width=”5/6″ offset=”vc_col-lg-10 vc_col-md-10 vc_col-xs-10″][vc_column_text]Yes it is possible. Please read our return and refund policy for details.[/vc_column_text][/vc_column][vc_column][vc_empty_space][vc_separator color=”custom” align=”align_right” el_width=”90″ accent_color=”#80ad65″][/vc_column][/vc_row][vc_row equal_height=”yes” content_placement=”middle”][vc_column width=”1/6″ offset=”vc_col-lg-2 vc_col-md-2 vc_col-xs-2″][vc_column_text el_class=”clr-green”]

Q.

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Are there any hidden charges on ordering from the website?

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A.

[/vc_column_text][/vc_column][vc_column width=”5/6″ offset=”vc_col-lg-10 vc_col-md-10 vc_col-xs-10″][vc_column_text]There are no hidden costs or charges at all. All costs are visible at the end of the checkout process. Please review the details carefully before final order confirmation to avoid any misunderstandings.[/vc_column_text][/vc_column][vc_column][vc_empty_space][vc_separator color=”custom” align=”align_right” el_width=”90″ accent_color=”#80ad65″][/vc_column][/vc_row]